console

Subscriptions

Subscriptions is who pays you, and which plan each of them is on. Stripe takes the money; here you read every subscription, correct what a plan opens for someone, and put a customer on a plan without paying.

The walk

The room

  1. Open Subscriptions to see everyone on a plan: who they are, which plan, and since when.

    Open Subscriptions to see everyone on a plan: who they are, which plan, and since when.
  2. Choose Active or Cancelled to see only the subscriptions in that state; a cancelled one keeps its row here, marked cancelled.

    Choose Active or Cancelled to see only the subscriptions in that state; a cancelled one keeps its row here, marked cancelled.

One subscription

  1. Open a subscription to see its plan, its status, and how they pay: billed by Stripe, comped by you, or granted by a relay.

    Open a subscription to see its plan, its status, and how they pay: billed by Stripe, comped by you, or granted by a relay.
  2. Choose Correct the record… to change their plan or status: it changes what they can reach, never what they're charged.

    Choose Correct the record… to change their plan or status: it changes what they can reach, never what they're charged.
  3. To stop someone's billing, cancel the subscription in Stripe; nothing in this room moves a payment.

Comp a plan

  1. Choose + Comp a plan to put someone on a plan without paying: the email they sign in with, and the plan.

    Choose + Comp a plan to put someone on a plan without paying: the email they sign in with, and the plan.
  2. Choose Grant the plan: it becomes a real subscription, tagged comp in the list, and it ends the way any other one does.

What it refuses and why

These are the console's own words when a change can't be saved or a request can't go through.

  • a valid email is required

    A plan is held by the email a customer signs in with, so it has to be an address they can receive mail at.

How plans are sold and what they open: Payments.