Inbox
Inbox is the other half of the email your app sends. When a customer replies to a sign-in code, a receipt or an announcement, the reply lands here — and your answer goes back out from your own sender, so the conversation stays in one place for both of you.
The walk
The room
Open Inbox to see what customers have sent back: newest first, and the four states across the top — needs a reply, open, closed, everything.
One conversation
Open a conversation to read it in the customer's own words, with a door to their profile beside it.
Choose Reply to open the box: it goes out from your own sender, and the line under it says which address it leaves from.
Choose Send reply and it joins the thread — an email can't be unsent, so the room says so before you press it.
Choose Close conversation when it is finished; a new message from them opens it again.
A new conversation
Choose New conversation to write first — to anyone who has signed in to your app, picked by name rather than typed.
Pick who it's to, then write a subject and a message — Send waits until both are there, because an email can't be unsent.
What it refuses and why
Inbox refuses by waiting rather than by answering: Send reply stays dark until there is something written, and the box for a new conversation stays shut until you've picked who it's to. An email can’t be unsent, so a half-written one is never sent.
How replies reach you, and what your app sends: Email.