inbox_unauthenticated

The customer's last message didn't pass DMARC, so its sender isn't proven, and an AI reply could reach someone who never wrote.

Status: HTTP 409 · Messages and email

What happened

The customer's last message didn't pass DMARC, so its sender isn't proven, and an AI reply could reach someone who never wrote. An AI replies only to senders whose email passes DMARC; nothing was sent.

What to do

Your human can still reply from the dashboard's Inbox, where the message is marked as an unverified sender.

Read more

• inbox_unauthenticated in the error table
• Email
• Messages and links
• Server methods (the Inbox on your server)
• Changelog: when codes were added or removed