Account deletion

A person deletes their account: what goes, what stays and what you do.

account.delete() erases the signed-in person in full: sessions revoked, their records and files deleted, their plan in your app ended. This is the GDPR erasure path a person runs themselves, and it needs nothing from you in the dashboard. It cannot be undone, so put a confirmation step in front of it.

currentUser() returns authenticated: false for signed-out, suspended and erased people alike, on purpose. A moderated person's state never reaches the client, and one signed-out screen covers all three.

What happens if…

If…	What happens	What you do
A person runs `account.delete()`	At once: their sessions end, and the records and files they own, their credits, access grants, AI calls, runs and plan are deleted, and the IP addresses on their Logs events are removed. Logs rows and support threads keep the event and lose their email address	Nothing
Someone else's record was addressed to them	The record stays with its owner; only the link to the deleted person is removed	Nothing
They had an active paid plan	Their plan and access end in your app at once, and Gemmein sets their subscription in your Stripe account to cancel at the end of the period it is paid for: never refunded, never charged again. One still owing (past due or unpaid) is cancelled at once, with no refund. Logs records it	Nothing
Gemmein can't cancel it in Stripe (Stripe isn't connected, the key lacks Subscriptions: Write, or Stripe refuses)	Their subscription in your Stripe account is not cancelled. Errors shows Cancel <plan> for a deleted customer in Stripe with the last 6 characters of the Stripe customer id and no email address, and an alert email says the same	Cancel the subscription in Stripe
Gemmein can't read the app's payments at that moment	`503 erase_unavailable`: nothing is deleted and nothing changes in Stripe	Show the message and let them try again
Stripe charges them again after the deletion	The renewal grants nothing and creates no account. A Logs row, with no email address on it, says to cancel or refund it in Stripe	Cancel the subscription in Stripe and refund the charge
They paid you through Stripe	Their Stripe customer, invoices and receipts stay in your Stripe account. Gemmein deletes nothing there	If they ask, delete the customer in Stripe too
A payment they started before the deletion arrives later	It grants nothing and emails no one	Refund it in Stripe
The same email signs in again	They are a new customer. None of the old records, purchases or plan come back	Nothing
You delete them from the Customers page	The same deletion. In Live, it asks for a code from your email first	Nothing
`account.delete()` is called while signed out	`401 authentication_required`, and nothing is deleted	Sign the person in first

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Last updated 13 October 2026